About Zendesk bots

About standard bots

Standard bots come out of the box with conversational support for most channels, including voice, email, messaging, and social. Standard bots include:

• Autoreplies with articles, which suggest relevant help center articles via email and web form in response to a customer support request.
• Conversation bots created using bot builder, which guide customers to a resolution on web, mobile, and social messaging channels.